Frequently Asked Questions

Our floor cleaning consists of a special hot water extraction method for our carpet cleaning which removes the toughest and most deeply embedded dirt from your carpet. This method involves injecting a combination of soft hot water and a formulated cleaning solution deep into your carpet fibers. We then use a special suction machine to extract the embedded dirt and cleaning solution from your carpet. This method is otherwise known as steam cleaning, and this is the method most recommended by manufacturers and experts.
We recommend you give the area a light vacuum before our floor cleaning team arrive, but it is not required. Our crew can even vacuum the area to be cleaned, if that is necessary.
As far as pricing goes, we consider a room that is up to 300 square feet as an area. If your area is over 300 square feet but less than 600 square feet, it will be priced as two areas. Places with a smaller area like hallways and walk-in closets will be priced separately from standard areas, and we usually charge you less.
Our professional carpet steaming team work efficiently, and it usually takes them about 20 minutes for each room. Factors that could affect the amount of time it takes to clean each room can include the amount of furniture that needs to be moved, and how soiled the carpet is.
We are happy to move your furniture before we work on your home, and we don’t charge you for this. Our floor cleaning staff are professionally trained to remove your furniture and they will do so with care for your home. Once we have finished cleaning your floor, we will move all your furniture back to its original place, so you don’t have to do anything. All we ask is that you remove all your items off your furniture before we arrive. We are sorry, but there are several items that we won’t move for safety reasons, which can include: pianos, electronics, china cabinets, beds, dressers with mirror, pool tables, etc.
After our professional carpet steaming service, we apply a protector to your carpet give it a finishing touch. It adds a protective layer to each of your carpet fibres, which prevents your carpet from accumulating dirt and protects it against water and oil based spills. As a result, spills will take longer to seep into and stain your carpet, giving you more time to clean your carpet, and keeping it looking better for longer.
If you want your leather to keep its softness it needs regular care. If you only use leather cleaners bought from the store, the solution is only temporary and it can do long term damage. On the other hand, a professional upholstery cleaning service will have you leather softer, and looking better for longer.
Over time dirt and grime builds up on your tiles and your grout. This take the shine away from your tiles and discolors the grout in between the tiles. A professional tile and grout cleaning service is the only way to get your kitchen or bathroom floor looking shiny and new.
Our tile and grout cleaning service includes the use of special tile and grout cleaners that are designed to get rid of all the dirt and grime that gets stuck in the porous material between your tiles. We combine a special rotary tool with rotating jets with a truck-mounted pressure cleaning device to get your tile and grout as clean as possible.
It can depend on many factors. Children, pets, and how often you give your floor routine maintenance will determine how often you will need to have your hardwood floors cleaned.
Our hardwood floor cleaning service will remove dirt stuck in the deepest pores of your hardwood floor. We begin by vacuuming your floor to remove any loose dirt and debris. We then use a two-step scrubbing process. The first step involve scrubbing with an alkaline cleaner to get your floor clean. The second step involves scrubbing with a neutral cleaning agent which gives the shine back to your hardwood floor. Finally we finish by doing the hard to reach edges of your floors.